Refund policy

RETURNS

We hope you are satisfied with your purchase but if for any reason you are not, please return the item within 30 days from the ship date, and we'll be glad to credit your account or refund your payment. Shipping and handling on returned merchandise is nonrefundable. Customers are responsible for return shipping charges. Securely pack all items being returned, in the original package if possible. Enclose a copy of the original packing list. We suggest you return your merchandise via UPS, FedEx or insured parcel post, for your protection.

No Returns or Exchanges on Special Release or Limited Release Products.

All Clothing must be unwashed, unworn and in new condition with tags attached. They must be free of stains, pet hair, human hair, smoke or other foul odors.

All Shoes must be unworn and must be returned in the original undamaged packaging. Shoes must be free of dirt, gravel, road tar, stains, pet hair or human hair, or odors. We suggest you only try on shoes on clean carpet and with clean socks.

No skateboard is completely guaranteed. To be returned, boards must be in new condition, un-skated and not gripped. No returns or exchanges on assembled boards or parts. CONTENDERS does not replace broken boards or boards with stress cracks, as this is part of normal wear and tear. All hard goods (trucks, bearings, hardware, etc) must be unopened in their original packaging.

 

LOST OR STOLEN PACKAGES

CONTENDERS is not responsible for lost or stolen packages, but we will assist you with filing a claim for a refund, or replacement. If you experience a lost or stolen package, contact us by phone at 714-516-9300..